Terms & Conditions

Who your contract is with

When you book a transfer on morzine-transfers.com, your contract is with Morzine Bus, the transfer company based in Morzine that carries out your transfer. Morzine Transfers is Morzine Bus's online booking service, not an agent or intermediary. Morzine Bus takes your payment, runs your transfer and handles any changes, cancellations, refunds and complaints. In these terms, "we", "us" and "our" mean Morzine Bus, and "you" means the person making the booking and everyone travelling on it.

Booking

• You can book and pay online, or send us an enquiry online, by email or by phone. By booking with Morzine Bus you accept these terms and conditions.
• If you have not received a booking confirmation from us, we can't take responsibility for your transfer. It is not possible to book a transfer on arrival at Geneva Airport.
• Please give us accurate details, including contact information, phone numbers, flight numbers and flight times in local time. For flights into Geneva, give us the arrival time, not the take-off time.
• Please give us accurate drop-off and pick-up addresses. If we can't find you because the information in your booking is wrong, we can't take responsibility or offer compensation for a missed pick-up.
• Keep your phone switched on and make sure we have the right number. If we can't reach you on the number you gave us, we can't take responsibility if you miss your transfer.
• Check your booking as soon as we send your confirmation, and tell us straight away about any mistakes or any change to your travel plans. We can't take responsibility for errors that are left uncorrected.

Payment

• Full payment is due when you book. Bookings are not confirmed until they are paid.
• When you book online, you pay in full by card at the time of booking.
• If you send us an enquiry and we can take your transfer, we email you a secure payment link, valid for 48 hours. Your booking is confirmed once you have paid.
• Card payments are processed by Stripe. We never see or store your full card details.

Booking confirmation

You will receive an email confirming your booking. If it hasn't arrived within 24 hours, please contact us. If you notice any errors, it's your responsibility to tell us so we can correct them.

Changes, cancellations and refunds

Your booking is with Morzine Bus, so changes, cancellations and refunds are handled by Morzine Bus under these terms.

If you want to make any changes to your booking, please ask us in writing. Depending on the change, you may be charged an administration fee of €25. If a change increases the price of the transfer, it only applies once the difference has been paid.

You can ask to cancel a booking at any time, but this does not always mean you are entitled to a refund:

• If you cancel within 24 hours of making the original booking, we will give you a full refund.
• If you cancel at least 14 days before travel, we will give you a full refund.
• If you cancel less than 14 days before travel, we can't offer a refund. We will give you all the documents you need to claim the cost of the transfer from your insurance company, if your policy covers it.
• If, for any reason, we have to cancel your booking, we will arrange an alternative or give you a full refund.

All refunds are in euros.

Insurance

Please make sure you have travel insurance that covers you for all eventualities.

Private transfers

• You and your group are the only people in the vehicle. You won't share with other customers.
• Private transfers can be booked all year round.
• At the airport, a member of the Morzine Bus team meets you in arrivals and takes you to your vehicle. We aim to get you away from the airport as quickly as possible.
• When you leave the resort, we text you the day before to confirm your pick-up time.
• If you ask for a specific pick-up time from the resort, we will try to accommodate it, but we are not liable for any costs that result, such as a missed flight or train.
• We wait up to 10 minutes if you are not at the pick-up point at the agreed time. After that we leave. If we can't contact you, we will assume you are not coming.

Shared transfers

• You travel with other people staying nearby. Shared transfers run during the winter and summer seasons only.
• At the airport, a member of the Morzine Bus team meets you in Terminal 1 arrivals and tells you the plan for your departure.
• If you land between 9am and 9pm, you may wait up to an hour for your shared transfer, or up to 90 minutes in summer.
• If you arrive on a late flight and take a seat on the last transfer of the day, it leaves once the last passenger has arrived. If you'd rather not wait, book a private transfer.
• When you leave the resort, we text you the day before to confirm your pick-up time.
• We wait up to 5 minutes at the pick-up point, then leave. If we can't contact you, we will treat you as a no-show.

Pick-up and drop-off

• All airport pick-ups are in Terminal 1 at Geneva Airport, where a member of the Morzine Bus team meets you. If you are landing at or leaving from Terminal 2, please tell us.
• Depending on where your driver has parked, the walk to the vehicle can take up to 10 minutes. Luggage trolleys need a €2 or CHF 2 coin.
• In Avoriaz and other car-free resorts, we drop off and collect at a reception point on the edge of the resort, and your pick-up time allows for this. Please be at the reception point at that time.

Departure pick-up times

• When you book, we give you a provisional pick-up time for your departure. For shared transfers we may move it up to an hour earlier to fit other pick-ups and flight times.
• If we expect bad weather or other unavoidable delays, we may bring your pick-up time forward.
• We text you the day before to confirm your pick-up time. If you haven't heard from us by 5pm the day before you leave, please contact us.
• If you are late for your pick-up, we can't take responsibility for any delay this causes.
• If your driver hasn't arrived within 10 minutes of the agreed time, please contact us straight away.

Luggage

• Please bring no more than 2 items of luggage per person: one standard piece of hold luggage and one piece of hand luggage. You may also bring a ski or snowboard bag, which must be declared when you book.
• If you bring more, Morzine Bus may charge a fee to cover the extra cost. If your luggage doesn't fit in the vehicle and you didn't warn us, we may refuse to complete the transfer.
• Please make sure your luggage is insured. We accept no responsibility for it.

Children

• Children under 16 must travel with an adult. Adults are responsible for their children's behaviour during the transfer.
• European law requires children under 12, or under 1.35 m tall, to use a child or booster seat. We provide the right seats, but you must tell us what you need when you book.

Flight delays and cancellations

• If you know your flight is delayed, tell us as soon as possible.
• If your flight is late, we will try to fit you on our next available transfer, but the waiting times above no longer apply.
• If your flight is more than an hour late, we will find you seats on our next available transfer. This may mean a wait or a different type of transfer. Extra costs may apply if the only option is a private transfer or travelling on another day.
• If our driver has to wait more than 60 minutes for you, we may charge €25 per hour to cover our costs.
• If you take more than an hour to reach your driver after landing and don't contact us, we will assume you are not coming and the driver may leave. You will then need to book and pay for a new transfer. If you are held up at baggage reclaim, contact us straight away.
• If your flight is more than 4 hours late, your booking is treated as cancelled and you will need to make a new booking. We will give you documents to help you claim on your insurance. Diverted flights are treated the same way, since airlines always bring passengers to their scheduled airport.
• If you cancel your transfer because your flight is cancelled, less than 14 days before travel, we can't give a refund. Again, we will help where we can with insurance claims.

During the journey

• Everyone must wear a seatbelt.
• Eating, smoking and drinking alcohol are not allowed.
• We will refuse to carry anyone who appears drunk or is abusive to our drivers. No refund or alternative transport will be given.
• If a passenger who is drunk damages the vehicle, we charge at least €100 for cleaning, payable immediately.
• Animals are not allowed unless agreed with Morzine Bus in advance.
• Please don't leave rubbish in the vehicle.
• If you damage the inside or outside of the vehicle, you will need to pay for the repairs up front.

Events outside our control

We always aim to complete every transfer as booked, but we can't accept liability or give refunds when something outside our control delays or prevents a transfer. This includes, but is not limited to:

• traffic accidents and delays
• accidents causing death or injury on the roads
• vehicle breakdowns
• problems caused by other passengers
• industrial action
• civil unrest
• any action of a third party that damages vehicles
• severe weather
• actions of the police, customs or other officials that cause delay
• force majeure, such as war, natural disaster or infectious disease

Legal

• We don't share your information with other companies or organisations, except where your transfer is subcontracted to another company. In that case we share your phone number so the transfer can be completed. See our privacy policy.
• Any dispute between Morzine Bus and a customer or third party that can't be settled by agreement will first be referred to an intermediary. If that doesn't resolve it, it will be dealt with under French law.
• If we make a mistake on our website, we will correct it as soon as possible. If the mistake affects the price of a transfer, we may change the price to correct it.
• We may change these terms and conditions at any time.
• If an unexpected rise in fuel costs affects the cost of a transfer, we may change the price of your transfer to reflect it.