Cancellation Policy

Your booking is with Morzine Bus, so changes, cancellations and refunds are handled by Morzine Bus under these terms.

If you want to make any changes to your booking, please ask us in writing. Depending on the change, you may be charged an administration fee of €25. If a change increases the price of the transfer, it only applies once the difference has been paid.

You can ask to cancel a booking at any time, but this does not always mean you are entitled to a refund:

• If you cancel within 24 hours of making the original booking, we will give you a full refund.
• If you cancel at least 14 days before travel, we will give you a full refund.
• If you cancel less than 14 days before travel, we can't offer a refund. We will give you all the documents you need to claim the cost of the transfer from your insurance company, if your policy covers it.
• If, for any reason, we have to cancel your booking, we will arrange an alternative or give you a full refund.

All refunds are in euros.